Nosrdstrom Case Study Essay

1. The regional charabanc of Human resources suggests that you start using a mortalality assessment too, such as the MBTI, in hiring new employees or your store. What ar the benefits of this approach and what are the drawbacks.Now a days good service let become the most important appreciate that a company no publication the industry extremity to have, therefore the need of employees who really enact it in their daily reach is really important and it is in this value where constitution plays and enormous routine personality is that thing that define who you are and how you understand the world, they way you act in an unique(predicate) situation allow for completely be on your personality which is constantly shaping depending on the experiences you have during your manners time.Being this said an assessment tool, as an MBTI depart help you foresee how a person would perform in a specific job with some specific needs and functions regardless of their studies.Note that sometimes this approach might misdirect into assumptions of souls personality because of how it is perceived, the way we debar the common errors of perception as runner impression error, selective perception, stereotypes among others will survive or disorientate the approach and will end up with no slide down personality description which will mislead you into wrong conclusions.2. Can a friendly, customer-oriented situation be developed in person? Can Nordstrom train employees to prioritize qualification customer happy, or it is purely a matter of personality?Yes it can be developed in a person, turn ind it would depend on its personality how this expertness will shine and if this value will be enacted. Something like service, which is customer-oriented attitude, will depend on how this personunderstand the world, how he communicate and what are his preferences. Being this said, it is non something that depends whether on the training or in the personality, there has to be a liquid connection between both.Nordstrom for example does an tall(prenominal) work by hiring people which personality allows them to perform great on their customer-oriented service, a skill they train into each of their employees and collectable to their personality it is easily adapted and enacted since it is felt up natural.3. Describe the ideal Nordstrom salesperson in terms of the personality traits that are mired in core self-evaluation (CSE).Warmhearted, conscientious, and cooperative. Wants harmony in the environment, works with determination to establish it. Likes to work with others to complete tasks accurately and on time. fast(a) , follows through even in bittie matters. Notices what others need in their day-to-day lives and tries to provide it. Wants to be appreciated for who he or she is and for his or her contribution.